Refund policy
Returns
Consumers have the right to withdraw from a distance purchase agreement within 14 days of receiving their order, without providing a reason.
To request a return, please contact us at:
Returned products should be sent back in a condition that does not go beyond what is necessary to inspect their nature, characteristics and functionality.
The cost of return shipping is the responsibility of the customer.
Refunds are processed no later than 14 days after we receive the returned product or proof that the return shipment has been sent.
Refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed.
Complaints
If the product you received is damaged, defective or does not match your order, you have the right to submit a complaint.
Please send your complaint to:
To help us process your request, please include:
-
your order number,
-
a description of the issue,
-
photos showing the problem.
Complaints are reviewed within 14 days of receipt.
If a complaint is accepted, we will provide an appropriate solution in accordance with applicable consumer protection laws, including:
-
repair,
-
replacement,
-
price reduction,
-
or a refund.
Shipping Damage
If your package arrives damaged, we recommend taking photos of both the packaging and the product immediately upon delivery and contacting us as soon as possible. This will help us process your claim more efficiently and begin the carrier claim procedure if necessary.
Contact
If you have any questions regarding returns or complaints, please contact us: