Terms of service
1. General Provisions
The online store available at kititat.eu is operated by Yahor Kaliahin, conducting unregistered business activity in accordance with Article 5(1) of the Polish Entrepreneurs' Law of 6 March 2018.
Seller's contact details:
Address: Szeligowska 59/84, 01-320 Warsaw, Poland
Email: team@kititat.eu
These Terms & Conditions define the rules for using the online store, placing orders, delivery, payments, returns and complaints.
The store serves customers within the European Union.
All prices displayed in the store include applicable taxes. The currency shown may vary depending on the customer's location and selected market.
2. Products
The store offers personalized cat houses and related accessories.
Product photos and descriptions are provided for illustrative purposes. We make every effort to present products as accurately as possible; however, minor differences may occur due to factors such as individual screen settings.
All products offered in the store are brand new.
3. Orders
Orders can be placed 24 hours a day through the store's website.
Placing an order constitutes acceptance of these Terms & Conditions.
After an order is placed, the customer will receive an email confirming that the order has been received for processing.
The seller reserves the right to refuse an order in the event of:
-
incorrect or incomplete customer information,
-
failure to receive payment,
-
an obvious technical or pricing error.
4. Payments
Payments are processed through third-party payment providers available within the Shopify platform.
Available payment methods may include:
-
payment cards,
-
Apple Pay,
-
Google Pay,
-
other payment methods available during checkout.
Orders are processed after payment has been successfully received.
5. Delivery
Orders are delivered within the European Union via shipping providers available at checkout, including:
-
DHL,
-
DPD,
-
GLS.
The standard order processing time is 3–5 business days unless stated otherwise on the product page.
Delivery costs are displayed during checkout.
Delivery times, shipping costs and available shipping methods may vary depending on the destination country.
6. Right of Withdrawal and Returns
Consumers have the right to withdraw from a distance purchase agreement within 14 days of receiving the product without providing any reason.
To exercise the right of withdrawal, please contact:
The customer is responsible for the direct cost of returning the product.
Refunds will be issued no later than 14 days after receiving the returned product or proof that it has been shipped back.
Products should be returned in a condition that does not exceed what is necessary to determine their nature, characteristics and functionality.
7. Complaints
The seller is responsible for ensuring that products conform to the contract in accordance with applicable consumer protection laws.
Complaints may be submitted by email to:
A complaint should include:
-
full name,
-
order number,
-
description of the issue,
-
photographs of the product, where possible.
Complaints will be reviewed within 14 days.
8. Personal Data and Privacy
Personal data is processed in accordance with applicable laws and the Privacy Policy available on the website.
The store uses Shopify technology and standard analytics and marketing tools necessary for the operation and promotion of the store.
9. Intellectual Property
All content available within the store, including photographs, graphics, descriptions and branding elements, is protected by copyright and other intellectual property laws.
Copying, reproducing or using any materials available on the website without prior written consent of the seller is prohibited.
10. Final Provisions
The seller reserves the right to amend these Terms & Conditions for important legal, technical or organizational reasons.
Polish law shall govern all agreements concluded through the store.
In the event of a dispute, consumers may use out-of-court complaint handling and dispute resolution procedures available under applicable law.
These Terms & Conditions become effective on the date of publication on the website.